@meta v: 1 route: /faq/ generated: 2026-07-19T08:36:20Z ttl: 1d @intent purpose: 20 straight answers about managed IT cost, security, switching MSPs, and support in Austin, TX. audience: visitor, prospective-client, ai-agent capability: learn, compare, contact, call @state business: Titanium Computing page: Everything Buyers Ask Us phone: +1-512-623-9199 address: street: "2013 Wells Branch Pkwy, Suite 310" city: Austin region: TX postal: 78728 hours: 24/7 page_sections[5]: - Cost - Security - Switching - Support - Still Have a Question? faqs[20]{question,answer}: What does managed IT cost in Austin?,"Between $95 and $185 per user per month for most businesses. Our three tiers start at $95, $125, and $155. The exact number depends on seat count, compliance scope, on-site needs, and server footprint. Full breakdown on the pricing page ." Is there a setup or onboarding fee?,"No. The 30-day onboarding, security stack deployment, and full network documentation are included in year one." What is not included in the flat fee?,"Hardware purchases, software licenses, and project work you approve in advance, like an office move or a server migration. Projects are quoted fixed-price before work starts. Nothing bills hourly by surprise." Do prices change as we grow?,"Per-user price drops at 25, 50, and 100 seats. Adding a user mid-month is prorated. Removing one takes effect the next billing cycle." How does VoIP pricing work?,"Phone service runs on ampCortex.ai, our own AI-first UCaaS platform. Seats are included in the Complete and Compliance+ tiers and available as a per-seat add-on to Remote-First. Number porting is handled by us at no charge." What security tools are in the standard stack?,"Every tier includes EDR on every endpoint, managed detection and response, email and spam protection, DNS filtering, MFA enforcement, and encrypted, tested backups. No tier ships without the full baseline." Do you do penetration testing?,"Yes, in-house. Annual pen tests are included in Compliance+ and available to any tier as a project. We test, we fix what we find, and we retest." What happens if we get hit with ransomware?,"You get an engineer within 30 minutes, any hour. We isolate, assess, and restore from immutable backups. Every client has a written incident response plan with named roles before day 31. Recovery is covered by the agreement, not billed as a project." Which compliance frameworks do you support?,"HIPAA, CMMC Level 2, and SOC 2 as full programs: control mapping, evidence collection, risk assessments, and audit-day support. We also handle cyber-insurance questionnaires and renewals." Do you train our staff against phishing?,Yes. Security awareness training with monthly phishing simulations is included in Complete and Compliance+. You get a per-department click-rate report every quarter. How do we switch from our current MSP without downtime?,"We run both stacks in parallel for two weeks. Monitoring transfers first, then support. Your staff notices a new phone number and nothing else. We handle the records request from your old provider directly." Our old MSP holds our passwords. Is that a problem?,"Common, and solvable. Admin credentials legally belong to you. We send the formal request, rotate every credential on handover, and store them in a vault you can audit. You will never be locked out of your own systems again." Can you take over mid-contract?,"Usually yes. We review your current agreement for exit terms, and if there is an early termination fee we will tell you plainly whether switching now or at renewal is cheaper." We have an internal IT person. Do they lose their job?,"No. About a third of our clients are co-managed. Your person keeps day-to-day ownership and gets our security stack, after-hours coverage, and escalation depth behind them." What if we want to leave Titanium later?,"Month-to-month after the first 90 days. Offboarding with full documentation and credential handover is free and written into the agreement. We keep clients by performing, not by locking them in." How fast do you actually respond?,"15-minute average first response during business hours. 30 minutes to an engineer for critical outages, 24/7. Both are contractual commitments, not goals." Is support really 24/7?,"Monitoring and critical response, yes, every day of the year. Routine requests are handled during business hours. A ransomware event at 2 AM gets a local engineer, not an overseas call center." Who actually answers our tickets?,"Engineers in our Austin office, each holding an average of five industry certifications. No tier-1 script readers. The person who answers can usually fix the problem on the same call." Do you come on-site?,"Yes, across Central Texas with no travel fees inside our service area. Complete includes two scheduled visits a month; Compliance+ is weekly. Same-day dispatch when remote will not cut it." "How do we reach you: portal, email, or phone?","All three, plus a desktop agent on every managed machine. Call (512) 623-9199 for anything urgent. Every channel lands in the same queue with the same response clock." @actions - id: request_free_consultation method: GET href: /contact/ inputs[1]{name,type,required}: need,string,false - id: call_titanium_computing method: GET href: tel:+15126239199 - id: view_pricing method: GET href: /pricing/ - id: view_human_page method: GET href: /faq/ @context > Grouped by topic: cost, security, switching, and support. Short answers, no hedging. If yours is not here, call and an engineer will answer it. > 20 straight answers about managed IT cost, security, switching MSPs, and support in Austin, TX. > Titanium Computing is an engineer-run managed IT, cybersecurity, and compliance provider in Austin, TX, serving Central Texas since 2016. Flat per-user monthly pricing, no setup fees, and a named engineer who knows your network. @nav self: /faq.agent parents: [/.agent] peers: [/managed-it.agent, /pricing.agent, /contact.agent, /about-us.agent]