TITANIUM COMPUTING – PRIVACY POLICY

Last Updated: Jan 2nd 2025

1. INTRODUCTION

Titanium Computing (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, company information
  • Profile Data: Job title, preferences, account settings
  • Communication Data: Messages, support tickets, feedback
  • Payment Information: Billing address, payment method details (processed by third parties)

2.2 Information Collected Automatically

  • Usage Data: How you interact with our Services, features used, time spent
  • Technical Data: IP address, browser type, device information, operating system
  • Log Data: Server logs, error reports, performance metrics
  • Cookies and Tracking: See our Cookie Policy for details

2.3 Information from Third Parties

  • Integration Data: Information from connected services and APIs
  • Business Information: Publicly available business data for B2B services
  • Authentication Data: Information from single sign-on providers

3. HOW WE USE YOUR INFORMATION

3.1 Service Provision

  • Provide, maintain, and improve our Services
  • Process transactions and manage your account
  • Authenticate users and prevent fraud
  • Provide customer support and technical assistance

3.2 Communication

  • Send service-related notifications and updates
  • Deliver security alerts and account notifications via SMS
  • Respond to your inquiries and requests
  • Send marketing communications (with your consent)

3.3 Business Operations

  • Analyze usage patterns to improve our Services
  • Conduct research and development
  • Ensure security and prevent abuse
  • Comply with legal obligations

3.4 AI and Machine Learning

  • Train and improve our AI algorithms (using aggregated, anonymized data)
  • Provide personalized recommendations and features
  • Enhance automation and efficiency of our Services

4. SMS MESSAGING AND PHONE COMMUNICATIONS

4.1 Transactional SMS

We send SMS messages for:

  • Account verification and one-time passwords (OTP)
  • Security alerts and login notifications
  • Password reset codes
  • Critical service updates

4.2 Consent and Opt-Out

By providing your phone number, you consent to receive these transactional messages. While you cannot opt out of critical security messages, you may contact us to modify your communication preferences.

4.3 Message Frequency and Rates

Message frequency varies based on your account activity. Standard message and data rates may apply as determined by your mobile carrier.

5. INFORMATION SHARING AND DISCLOSURE

5.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

5.2 Service Providers

We may share information with trusted third-party service providers who assist in operating our Services, including:

  • Cloud hosting providers
  • Payment processors
  • Analytics services
  • Customer support platforms

5.3 Legal Requirements

We may disclose information when required by law, court order, or to:

  • Comply with legal processes
  • Protect our rights and property
  • Ensure user safety and security
  • Prevent fraud or abuse

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. DATA SECURITY

6.1 Security Measures

We implement industry-standard security measures, including:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication protocols
  • Incident response procedures

6.2 Data Retention

We retain personal information for as long as necessary to provide our Services and comply with legal obligations. Data retention periods vary based on the type of information and applicable requirements.

7. YOUR RIGHTS AND CHOICES

7.1 Access and Control

You may:

  • Access and update your account information
  • Request copies of your personal data
  • Delete your account and associated data
  • Object to certain processing activities

7.2 Communication Preferences

You can modify your communication preferences through your account settings or by contacting us directly.

7.3 Data Portability

Upon request, we will provide your data in a structured, machine-readable format where technically feasible.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website performance and usage
  • Provide personalized content and features
  • Enhance security and prevent fraud

You can control cookie settings through your browser preferences.

9. THIRD-PARTY SERVICES

Our Services may integrate with third-party platforms and services. This Privacy Policy does not cover third-party practices. Please review their privacy policies separately.

10. INTERNATIONAL DATA TRANSFERS

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

11. CHILDREN’S PRIVACY

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

12. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information is collected
  • Delete personal information
  • Opt-out of the sale of personal information
  • Non-discrimination for exercising privacy rights

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of significant changes through our Services or other communication methods.

14. CONTACT US

For privacy-related questions or to exercise your rights, contact us at:

For data protection matters in the EU, contact our Data Protection Officer at: dpo@titaniumcomputing.com

 |