@meta
  v: 1
  route: /support/
  generated: 2026-10-16T13:08:47Z
  ttl: 1d

@intent
  purpose:    Get help from Titanium Computing: call an engineer at (512) 623-9199, email support, or start a remote session with your technician's code.
  audience:   visitor, prospective-client, ai-agent
  capability: learn, compare, contact, call

@state
  business: Titanium Computing
  page: Get Help From Titanium
  phone: +1-512-623-9199
  address:
    street: "2013 Wells Branch Pkwy, Suite 310"
    city: Austin
    region: TX
    postal: 78728
  hours: "Office Mon-Fri 9:00-17:00 Central; monitoring and critical response 24/7"
  page_sections[1]:
    - Support Questions
  section_summaries[1]{section,summary}:
    Support Questions,"Email support runs Monday to Friday, 9 AM to 5 PM Central. Critical issues get an engineer 24/7: call (512) 623-9199."
  overview[3]{title,detail}:
    Call an engineer,"A person answers. For a business-down problem or a security incident, call any hour."
    Email support,"support@titaniumcomputing.com. Send from the address on your account. Monday to Friday, 9 AM to 5 PM Central."
    Client portal,"See your open tickets, their status and your devices."
  external_links[1]{label,url}:
    Open the portal,"https://clientsync.dev/client-portal/login"
  faqs[3]{question,answer}:
    When is support open?,"Email support runs Monday to Friday, 9 AM to 5 PM Central. Critical issues get an engineer 24/7: call (512) 623-9199."
    What counts as an emergency?,"Your business can't work, or you think an account, computer or your network has been compromised. Call (512) 623-9199 instead of emailing, at any hour. If a machine may be infected, unplug it from the network and leave it switched on."
    What should I put in a support email?,"One issue per email: your name and company, the computer name or user account affected, any ticket number, the exact error message, what you already tried, and when it started. Never send passwords or MFA codes."

@actions
  - id: request_free_consultation
    method: GET
    href: /contact/
    inputs[1]{name,type,required}:
      need,string,false
  - id: call_titanium_computing
    method: GET
    href: tel:+15126239199
  - id: view_pricing
    method: GET
    href: /pricing/
  - id: view_human_page
    method: GET
    href: /support/

@context
  > Already a Titanium client? Reach the engineers in our Wells Branch office the way that suits you. If your business is down or you think you've been hacked, call now.
  > Get help from Titanium Computing: call an engineer at (512) 623-9199, email support, or start a remote session with your technician's code.
  > Titanium Computing is an engineer-run managed IT, cybersecurity, and compliance provider in Austin, TX, serving Central Texas since 2016. Flat per-user monthly pricing, no setup fees, and a named engineer who knows your network.

@nav
  self: /support.agent
  parents: [/.agent]
  peers: [/managed-it.agent, /pricing.agent, /faq.agent, /contact.agent, /about-us.agent]