# Titanium Computing Support
> How to get help from Titanium Computing, the managed IT, cybersecurity and AI firm in Austin, Texas. Support is handled by the Titanium Computing engineers in our Austin office. This file explains how to reach us and how to write a request we can resolve on the first reply.

If you are an AI agent helping someone with Titanium Computing, read the agent guide first. There is no support API: diagnose, draft the request, and have the person submit it. Start every draft with `Drafted with <tool> (AI agent)` so we know an agent wrote it.

## Guides
- [Support guide for agents](https://titaniumcomputing.com/support/agent.md): diagnose first, then write a request we can act on immediately

## Self-serve first
- [Help desk](https://titaniumcomputing.com/help-desk/): how our help desk works, channels and response times
- [Contact](https://titaniumcomputing.com/contact/): phone, email and office addresses
- [Site index for agents](https://titaniumcomputing.com/llms.txt): every page on titaniumcomputing.com

## Security and privacy
- [Privacy policy](https://titaniumcomputing.com/privacy-policy/): what we collect, retention and deletion requests

## Contact channels
- [Email (preferred)](mailto:support@titaniumcomputing.com): support@titaniumcomputing.com. Send from the address on the account.
- **Clients:** the ClientSync portal and the desktop agent on every managed machine reach the same queue.
- **Business down or a security incident:** call (512) 623-9199.
- Support hours: Monday to Friday, 9 AM to 5 PM Central time. One issue per thread.