TITANIUM COMPUTING
(512) 623-9199
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SERVICES · MANAGED IT
Managed IT Services for Central Texas Businesses
We run your entire IT operation for one flat fee per user: helpdesk, monitoring, patching, and hardware lifecycle. You get a named engineer who knows your network, not a rotating queue. In Austin? See our managed IT services in Austin.
What Does Managed IT Include?
24/7 Monitoring
Every workstation, server, and network device watched around the clock. Most issues are fixed before you notice them.
Patching & Maintenance
OS and third-party patches tested and deployed on a schedule. No update ever takes down your Monday morning.
Hardware Lifecycle
Procurement, imaging, deployment, and retirement. A 3-year replacement plan so budgets never get surprised.
Unlimited Helpdesk
No per-ticket billing. Call, email, or portal. The engineer who answers can usually fix it on the same call.
How Does Onboarding Work?
Thirty days from signature to steady state. Nothing is billed until the plan is agreed.
Why Does Flat-Fee Beat Break-Fix?
Break-fix billing pays your IT provider when things go wrong. Flat-fee pays us to keep things from going wrong. That single change in incentive is worth more than any tool: we patch aggressively, replace hardware before it fails, and answer fast because slow answers create more tickets, and tickets cost us, not you.
It also fixes your budget. IT spend becomes one predictable line item per employee per month, and the quarterly review shows exactly what it bought: uptime, response times, incidents prevented, and the hardware plan for the next three years.
What Runs Under the Hood?
Best-of-breed tools, one accountable team. You never manage a vendor relationship; we do.
Remote monitoring and management on every endpoint: patching, alerting, remote access, and asset inventory.
Endpoint detection with human threat hunters behind it, purpose-built for small and mid-size business.
Your window into everything: tickets, assets, invoices, reports, and backup status, live.
Independent verification of every backup job, every day. Silent failures get caught in hours, not at restore time.
Tenant hardening, license right-sizing, and identity management on either platform.
Business-grade firewalls, switching, Wi-Fi, and NAS, specified and managed by us.
CLIENTSYNC PORTAL
Where Do You See All of This?
Every client gets their own portal into us through ClientSync. Open and track tickets, browse your asset inventory, pull invoices and reports, and watch backup status live. No emailing us to ask where things stand.
Business IT Support in Austin
Business IT support covers the systems your team uses every day: workstations, servers and network devices monitored around the clock, scheduled OS and third-party patching, and hardware procurement, imaging, deployment and retirement. The managed agreement combines these with unlimited help desk support at a flat per-user fee. For employee ticket support, see help desk scope; for plan details, see managed IT pricing.
Co-managed support lets your existing IT staff keep day-to-day ownership while Titanium supplies the stack, coverage and escalation depth. It is an option alongside a fully managed operation. Microsoft 365 and Google Workspace are both supported, including tenant hardening, license right-sizing and identity management. Planning and vendor decisions belong in vCIO and IT strategy, alongside the operational work.
The first 30 days follow the four steps above. Week one documents assets, credentials, licenses and configurations. Week two deploys Atera for monitoring, patching and remote support, Huntress for endpoint security, and Backup Radar for backup verification. Weeks three and four address the backlog, including failing drives, expired certificates, shadow admin accounts and unpatched servers. Ongoing operation combines monitoring and maintenance with quarterly reviews of response times, uptime and spend against budget.
For Austin businesses, our headquarters is at Wells Branch and I-35, with engineers dispatching across the metro and no Austin travel fee. The service-area links below include Pflugerville, Round Rock and Cedar Park.
Business Network Support: Switching, Wi-Fi and Storage
We specify and manage business-grade firewalls, switching, Wi-Fi and NAS using FortiGate, Ubiquiti, TP-Link and Synology. Network devices are included in 24/7 monitoring, and assets and configurations are recorded during onboarding in version-controlled documentation. Network operation sits alongside endpoint monitoring and maintenance within managed IT.
Business phones add a specific readiness check. Our VoIP cutover process verifies switch QoS, prioritizes voice at the FortiGate and tests failover before phones ship. The phone network uses voice VLANs, traffic shaping and SD-WAN. See the phone service for voice-readiness scope. For detection, firewall security and security assessments, see cybersecurity services.
Common Managed IT Questions
Is helpdesk really unlimited?+
Yes. Flat per-user fee, no ticket caps, no hourly billing. Prevention is our incentive: fewer tickets cost us less, not you more.
Do you replace our IT person or work with them?+
Either. About a third of our clients are co-managed. Your staff keeps day-to-day ownership and we supply the stack, coverage, and escalation depth.
Which tools will you install on our machines?+
Two lightweight agents: Atera for monitoring, patching, and remote support, and Huntress for endpoint security. Both run silently and are removed completely if you ever leave.
Do you support both Microsoft 365 and Google Workspace?+
Yes, fully. We manage tenants on both, and we will tell you honestly which fits your workflow if you are choosing.
What happens during onboarding?+
The published onboarding process takes 30 days: audit and document in week one, deploy Atera, Huntress and Backup Radar in week two, stabilize in weeks three and four, then run and review on an ongoing basis.
Do you manage business switching and Wi-Fi?+
Yes. We specify and manage business-grade firewalls, switching, Wi-Fi and NAS using FortiGate, Ubiquiti, TP-Link and Synology. Network devices are monitored 24/7.
Can you prepare a network for business phones?+
Yes. Our VoIP readiness process verifies switching QoS, prioritizes voice at the firewall and tests failover before a phone ships.
Do you charge an Austin travel fee?+
No. Our Austin coverage page states that engineers travel to Austin businesses without a travel fee.
What does it cost?+
Between $95 and $155 per user per month depending on tier. Fixed quote after a one-hour assessment. See the pricing page for the full table.
Service areas: Austin, Round Rock, Cedar Park, Georgetown, Pflugerville, Leander, San Marcos.
Talk to an Engineer About Managed IT
One hour, no obligation. Fixed quote at the end.