TITANIUM COMPUTING
(512) 623-9199
Free consultation
SERVICES · MANAGED IT
Managed IT Services in Austin, TX
We run your entire IT operation for one flat fee per user: helpdesk, monitoring, patching, and hardware lifecycle. You get a named engineer who knows your network, not a rotating queue.
What Does Managed IT Include?
24/7 Monitoring
Every workstation, server, and network device watched around the clock. Most issues are fixed before you notice them.
Patching & Maintenance
OS and third-party patches tested and deployed on a schedule. No update ever takes down your Monday morning.
Hardware Lifecycle
Procurement, imaging, deployment, and retirement. A 3-year replacement plan so budgets never get surprised.
Unlimited Helpdesk
No per-ticket billing. Call, email, or portal. The engineer who answers can usually fix it on the same call.
How Does Onboarding Work?
Thirty days from signature to steady state. Nothing is billed until the plan is agreed.
Why Does Flat-Fee Beat Break-Fix?
Break-fix billing pays your IT provider when things go wrong. Flat-fee pays us to keep things from going wrong. That single change in incentive is worth more than any tool: we patch aggressively, replace hardware before it fails, and answer fast because slow answers create more tickets, and tickets cost us, not you.
It also fixes your budget. IT spend becomes one predictable line item per employee per month, and the quarterly review shows exactly what it bought: uptime, response times, incidents prevented, and the hardware plan for the next three years.
What Runs Under the Hood?
Best-of-breed tools, one accountable team. You never manage a vendor relationship; we do.
Remote monitoring and management on every endpoint: patching, alerting, remote access, and asset inventory.
Endpoint detection with human threat hunters behind it, purpose-built for small and mid-size business.
Your window into everything: tickets, assets, invoices, reports, and backup status, live.
Independent verification of every backup job, every day. Silent failures get caught in hours, not at restore time.
Tenant hardening, license right-sizing, and identity management on either platform.
Business-grade firewalls, switching, Wi-Fi, and NAS, specified and managed by us.
CLIENTSYNC PORTAL
Where Do You See All of This?
Every client gets their own portal into us through ClientSync. Open and track tickets, browse your asset inventory, pull invoices and reports, and watch backup status live. No emailing us to ask where things stand.
Common Managed IT Questions
Is helpdesk really unlimited?+
Yes. Flat per-user fee, no ticket caps, no hourly billing. Prevention is our incentive: fewer tickets cost us less, not you more.
Do you replace our IT person or work with them?+
Either. About a third of our clients are co-managed. Your staff keeps day-to-day ownership and we supply the stack, coverage, and escalation depth.
Which tools will you install on our machines?+
Two lightweight agents: Atera for monitoring, patching, and remote support, and Huntress for endpoint security. Both run silently and are removed completely if you ever leave.
Do you support both Microsoft 365 and Google Workspace?+
Yes, fully. We manage tenants on both, and we will tell you honestly which fits your workflow if you are choosing.
What does it cost?+
Between $95 and $155 per user per month depending on tier. Fixed quote after a one-hour assessment. See the pricing page for the full table.
Talk to an Engineer About Managed IT
One hour, no obligation. Fixed quote at the end.