TITANIUM COMPUTING
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COMPANY · LEADERSHIP
Greg Gotham
VP OF OPERATIONS · TITANIUM COMPUTING
Three decades turning customer chaos into operational clarity. Greg is the operator who makes the business run — the leader who aligns people, process, and data so that what we promise clients is what we actually deliver.
The Operator Behind the Experience
Greg has spent 25+ years building customer-centric organizations — from launching seven call centers across five countries to leading Customer Experience as a Director at Dell, then carrying that discipline into SaaS as a two-time VP. He holds the Project Management Professional (PMP) certification and a Six Sigma Black Belt: credentials earned by transforming how organizations actually operate, not by theorizing about it.
Today that experience points at one thing: operational excellence that clients can feel. Greg treats operations as a system — customer lifecycle from onboarding through renewal, Voice of Customer and NPS programs that close the loop, and process improvements that reduce waste while lifting satisfaction. It's the same discipline that opened call centers on three continents, applied to how Titanium Computing serves every client.
The results follow the method: a 25% lift in customer satisfaction and a 50% increase in annual sales at his current company, a 30% cut in non-billable time, and enterprise business reviews that keep executive stakeholders aligned across sales, product, engineering, and support.
SEE HOW WE OPERATE
Outcomes, not activity
Customer adoption, retention, and operational transformation programs built to deliver measurable business results.
Have an operation worth optimizing?
Tell us where things are breaking down. We'll tell you honestly whether it's a people, process, or technology problem — and then we'll help you fix it.