TITANIUM COMPUTING
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SERVICES · VOIP & UCAAS · POWERED BY AMPCORTEX.AI
AI-First Business Phones on ampCortex.ai
For Austin business VoIP and UCaaS, ampCortex.ai is our own AI-first platform: business phones with an AI attendant that answers, routes, transcribes and summarizes calls. Built and supported by the same engineers who run your network.
What Does an AI-First Phone System Do?
AI Attendant
Answers calls, routes by intent, can book appointments where enabled, and hands off to a human with full context. No phone tree.
Business Calling
Desk phones and softphones on one number. Your office line rings wherever you are.
Call Tracking
A tracking number per ad or listing, so you can see which one rang. Office-wide caller ID on every outbound call.
Transcripts & Summaries
Calls transcribed and summarized automatically where enabled. Search what was said, sync notes to your CRM.
How Does a Phone Cutover Work?
Network first, then port, then train, then tune. Nobody misses a call.
What Makes ampCortex.ai Different From Big-Box VoIP?
ampCortex.ai is our own AI-first UCaaS platform, not a reseller badge on someone else’s cloud. The AI attendant answers calls, routes by intent, can book appointments where enabled, and hands off to a human with a summary of what the caller already said. Where transcription is enabled, calls are transcribed and summarized automatically, searchable and syncable to your CRM.
And because we build the platform and run your network, call quality has one owner. When a big-box provider blames your internet and your ISP blames the provider, nothing gets fixed. Here, the same engineers own the switch, the firewall, the circuit, and the phone system. One throat to choke, and it is ours.
What Runs Under the Hood?
The platform is ours. The network under it is engineered for voice.
Our AI-first platform: calling, AI attendant, transcription and CRM sync.
Managed switching and access points with voice VLANs and QoS so calls never fight downloads.
Traffic shaping, SD-WAN, and failover circuits. A dead ISP does not mean a dead phone system.
Softphone apps deployed, updated, and monitored on every managed machine automatically.
CLIENTSYNC PORTAL
Where Do You See All of This?
Every client gets their own portal into us through ClientSync. Open and track tickets, browse your asset inventory, pull invoices and reports, and watch backup status live. No emailing us to ask where things stand.
Austin Business VoIP and UCaaS: Cutover and Operation
Austin business VoIP and UCaaS connects desk phones and softphones on one number. ampCortex.ai also provides call transcripts and summaries. The same engineers support the phones and the network underneath them. See Austin coverage for our Wells Branch and I-35 headquarters and metro dispatch, and managed network operation for the broader IT scope.
The four-step cutover begins with the network. We verify QoS on Ubiquiti or TP-Link switching, prioritize voice at the FortiGate and test failover before phones ship. Voice VLANs and traffic shaping support the phone network. Number porting is free, and the old phone system runs in parallel while call flows and ring groups are configured and tested against real scenarios.
Staff training takes thirty minutes per group and covers desk phones, softphones and the portal, with cheat sheets left behind. After two weeks of live traffic, the team refines attendant intents, routing and summaries against real calls. This sequence connects network preparation with the way employees use their phones.
Our published internal support-line example describes Titanium’s own operation. Status checks on existing tickets end in under a minute with the caller informed. New issues become tickets, and the handoff is connected to ClientSync for routing. That is Titanium’s internal support line, not a customer phone deployment or a customer porting result.
For internet interruptions, the options are forwarding rules, plus a second circuit at sites with FortiGate SD-WAN. Transcripts and recordings stay encrypted in your tenant with retention you control. For employee IT ticket scope, see help desk support. Local service-area information is available for Pflugerville, Round Rock and Cedar Park.
Common VoIP & UCaaS Questions
Why your own platform instead of RingCentral or Zoom Phone?+
Because your phones and your network get supported by the same engineers. One throat to choke, and AI features ship because we build them, not because a vendor roadmap allows them.
What happens to our existing numbers?+
We port them at no charge and run your old system in parallel until cutover day. Nobody misses a call.
Can the AI attendant handle after-hours and emergencies?+
Yes. It answers 24/7, takes messages, can book appointments where enabled, and routes true emergencies to an on-call human by your rules.
What happens to our phones if the internet drops?+
Failover. Calls re-route to forwarding rules and other phones instantly, and sites with FortiGate SD-WAN fail over to a second circuit without dropping the system.
How do you prepare the network?+
We verify switch QoS, prioritize voice at the FortiGate and test failover before a phone ships. The phone network uses managed switching and access points with voice VLANs and QoS.
Is call data private?+
Yes. Transcripts and recordings stay in your tenant, encrypted, with retention you control. Nothing trains outside models.
Talk to an Engineer About VoIP & UCaaS
One hour, no obligation. Fixed quote at the end.