TITANIUM COMPUTING
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TITANIUM AI · PRODUCT
CallScrub: Every Call Scored. Every Rep Coached.
Our AI call intelligence product transcribes and scores every customer call against the data your business actually needs to capture, then hands your managers the coaching, not the homework.
Strengthen the close by creating urgency around the 6:00 PM pickup window before offering alternatives.
Built Around the Calls You Already Take
No new phone system, no new workflow. CallScrub sits behind your existing lines and does the review work no manager has time for.
Automatic Transcription
Every call transcribed with speaker labels and timestamps, in English and Spanish, including calls that switch mid-sentence.
Configurable Scoring
Management defines the questions and topics every call must cover. Each becomes a weighted, graded point: was it asked, was it answered, and what was it worth.
AI Coaching Notes
Specific, quotable recommendations per call. Send the transcript and coaching straight to the rep for a one-on-one.
Sentiment Timeline
Rep and customer tone tracked at the beginning, middle, and end of every call, so you can see exactly where a call turned.
Golden-Call Training
Upload 10 to 15 of your best calls and the AI learns your standards, not a generic script from someone else's industry.
Smart Alerts
Alerts on tones, sentiment, and key phrases flag the calls that need you, so managers hover without reviewing every call.
From Recording to Coaching, Automatically
If your phone system records calls and can offload them to an S3-compatible bucket, CallScrub handles everything after that. No integrations to build, no one listening to tapes.
Your phones drop recordings in a bucket. CallScrub watches it and picks up every new recording the moment it lands, reading extension, caller, direction, and duration from the metadata.
Each recording is transcribed with speaker labels, then analyzed end to end for how the rep's and customer's tone moved from opening to close.
Every call is checked against your golden-call standard: what was said, what was missed, and what it cost the score.
Every call comes back with specific, quotable coaching: what the rep said, what would have worked better, and where in the call it mattered.
"We went from spot-checking a handful of calls a week to scoring every single one. Our advisors know exactly what a good call looks like now."
Built for Teams That Live on the Phone
CallScrub runs in production for automotive service groups and bookkeeping firms today, and fits any business where the phone decides revenue. It's a Titanium product: we connect your phone system, tune the scoring to your standards, and support it as part of your stack.
Hear What Your Team Sounds Like
Connect your phone system today and see scored calls before the end of the day.